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Tel. 0208 0034 255

Terms and Conditions

Terms and Conditions

Last updated: 27.12.2025

These Terms and Conditions apply to all locksmith services provided by Spindle Locksmiths (“we”, “us”, “our”). By contacting us, booking a service, or using our website, you agree to be bound by the terms set out below.

1. Services

Spindle Locksmiths provides locksmith services including, but not limited to:

  • Emergency lockout assistance

  • Lock repairs and replacements

  • uPVC door and window lock services

  • Security upgrades

  • Burglary damage repairs

All services are provided on a call-out or appointment basis.

2. Call-Outs and Appointments

  • Response times are estimates and may vary due to traffic, weather, or prior jobs

  • Emergency services are prioritised

  • Customers must provide accurate address and contact details

  • If access to the property cannot be gained, a charge may still apply

3. Pricing and Payments

  • We do not charge a call-out fee unless stated otherwise

  • Prices depend on the type of service, lock type, time of day, and parts required

  • A quote will be provided before work begins

  • By approving the work, you agree to the quoted price

  • Payment is due immediately upon completion of work

Accepted payment methods will be confirmed at the time of service.

4. Cancellations

  • Appointments cancelled with short notice may be subject to a charge

  • If our locksmith arrives and the job is cancelled or access is denied, a fee may apply

5. Non-Destructive Entry

  • We aim to use non-destructive entry methods wherever possible

  • In some cases, damage may be unavoidable to gain access

  • We are not responsible for pre-existing faults or damage

6. Customer Responsibilities

Customers must:

  • Confirm they have legal authority to request locksmith services

  • Provide proof of occupancy or ownership if requested

  • Ensure a safe working environment

We reserve the right to refuse service if legal authority cannot be confirmed.

7. Warranty and Guarantees

  • Parts supplied are covered by manufacturer warranties where applicable

  • Workmanship is guaranteed for a reasonable period unless otherwise stated

  • The warranty does not cover misuse, wear and tear, or third-party interference

8. Liability

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the cost of the service provided

  • Nothing in these terms excludes liability for death or personal injury caused by negligence

9. Complaints

If you have a complaint, please contact us directly so we can attempt to resolve the issue promptly and fairly.

10. Website Use

  • Website content is provided for general information only

  • We do not guarantee the accuracy or completeness of website content

  • Unauthorised use of website content is prohibited

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.