Privacy Policy

Last updated: 27.12.2025

Spindle Locksmiths (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for locksmith services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

Name
Telephone number
Email address
Address or location details (where relevant to a service)
Information you provide when contacting us by phone, email, or contact form
Any additional details you voluntarily provide relating to locksmith services

We do not collect or store payment card details through our website.

2. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide locksmith services
Arrange appointments and emergency call-outs
Communicate with you regarding your request
Provide quotes and service-related information
Improve our services and customer experience
Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so.

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:

Consent – when you contact us directly
Contract – to provide requested locksmith services
Legal obligation – where required by law
Legitimate interests – to operate and improve our business

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is:

Stored securely
Accessed only by authorised personnel
Retained only for as long as necessary for business or legal purposes

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your data may only be shared when necessary:

With trusted service providers (e.g. IT or website hosting providers)
To comply with legal obligations
To protect our rights, property, or safety

All third parties are required to handle your data securely and lawfully.

6. Cookies

Our website may use cookies to enhance functionality and user experience.

Cookies help us to:

Understand how visitors use our website
Improve website performance

You can manage or disable cookies at any time through your browser settings.

7. Your Data Protection Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data
Restrict or object to data processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of external sites.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Spindle Locksmiths
📧 Email: spindlelocksmiths@hotmail.com
📞 Phone: 0208 00 22440
web. spindlelocksmiths.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.